Terms and Conditions
For balance inquiry, check receipt, call 1-800-511-2752 or go to macys.com/gcbal. This card is redeemable only for merchandise and in-store services at Macy’s, Macy’s Backstage and macys.com (US only); it may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy’s reserves the right to not honor cards obtained from unauthorized sellers, including internet auction sites. Protect this card: you are responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records. This card is issued by Macy’s Retail Holdings, LLC and is required for all inquiries.
Two of America’s most iconic brands have come together to create a very special partnership—the world’s greatest toy store, Toys“R”Us, is now at Macy’s.
For more than 70 years, Toys“R”Us has been the destination for all things toys. Now, together with Macy’s, these brands will bring classic and trending toys alike to a whole new generation of Toys“R”Us kids.
Marking the return of Toys“R”Us to the U.S.A, you can shop an expansive assortment of toys for kids online right now and in over 400 Macy’s stores across the country starting in 2022. And let’s not forget the most-loved mascot, Geoffrey the Giraffe—he’ll be prominently featured online and in stores.
Redemption Instructions
Your E-Gift Card is redeemable online at macys.com and in Macy's stores nationwide.
How to Redeem
In-Store Present this printed page, including barcode, to a Macy's Associate at checkout.
Online: E-Gift Cards may be redeemed online at macys.com by clicking "Apply Gift Card" when entering payment method at checkout. Enter the first 15-digits into the "Card Number" field and the last 4-digits into the "CID Number" field.
If you have any questions, please contact us or call 1-800-511-2752. Your Macy's E-Gift Card number is required for all inquiries.
To Check your balance: You may check any remaining value via the online Balance Inquiry function, or in-store by scanning the barcode at a price checker terminal or calling 1-800-511-2752. Please note that we are unable to scan barcodes from cell phones and mobile devices at this time.
Macy’s DOES NOT allow for mobile redemption at this time. You must print your E-Gift Card and present it to the cashier at the time of purchase.